Support
Help, guides and a real person to talk to.
Cerloq One is built to be installed by anyone in five minutes and then forgotten about. When you do have a question, here is where to start.
Cerloq One is built to be installed by anyone in five minutes and then forgotten about. When you do have a question, here is where to start.
USB-C into any wall socket, within sight of the air conditioner. Scan the code on the unit with the Cerloq app and connect it to the apartment’s Wi-Fi.
~2 minChoose the model from the built-in library and it is ready in seconds — or teach Cerloq the buttons from the AC’s own remote.
~1 minQuiet hours, and what to do with an empty room: eco then off, off only, or hands off. Leave the apartment once for a one-minute calibration and you are done.
~1 min200+ models across 39 brands, including Daikin, Mitsubishi, LG, Samsung, Panasonic, Gree, Midea, Toshiba, Hitachi and Fujitsu. Any other model works by learning its remote.
See how it worksSensors, connectivity, power, dimensions and certification, plus what is in the box.
On the product pageWhere the 17–30 % comes from, in three numbers and their sources.
See the evidenceA day in a Cerloq apartment: set-up, an empty-room switch-off, a pre-cool before arrival, an alert. Or try the app itself.
Open the demoInstallation, the app, your AC, an alert you did not expect — send us the details and the device’s serial number.
Ten units or more, property-management integrations, channel partnerships.
Two-year hardware warranty and a 30-day money-back guarantee on every order. Write to us with your order number and we take it from there.
No camera, no microphone, no live feed of your guests, and nothing is ever sold. Questions about what the device stores are welcome.