Terms of service.

Effective date: Cerloq One v1.0 launch (summer 2026) · Last updated: 24 May 2026

1. Acceptance

By ordering a Cerloq One device, creating an account, or installing the device on your property, you agree to these terms. If you don't agree, return the device within 30 days for a full refund.

2. The product

"Cerloq One" is the hardware device. "Cerloq" is the cloud service that pairs with it. The hardware is yours after purchase; the cloud service is provided under subscription (Starter free; Pro and Property Manager paid).

3. Subscription + cancellation

Pro and Property Manager subscriptions bill monthly on the 1st. You can cancel anytime in the app; cancellation takes effect at the end of the current billing period. After cancellation, the device falls back to the free Starter tier and continues to work — only ROI-dashboard, multi-property views, and extended history features are disabled.

4. Hardware warranty

We warrant the hardware for 2 years from delivery against manufacturing defects. EU statutory consumer law (2 years) applies in addition. We will repair or replace any unit that fails due to defect at no charge. Email support@cerloq.com with your order number to start an RMA.

5. 30-day money-back guarantee

If you're not satisfied within 30 days of delivery, return the device for a full refund. We pay return shipping for EU orders. Subscription charges are pro-rated and refunded.

6. Acceptable use

You agree not to:

• Use the device or service for any illegal purpose.
• Attempt to reverse-engineer the cloud authentication system or impersonate other accounts.
• Use the antitheft features (which only operate while armed by you) as a substitute for professional security in jurisdictions where regulated security services are required.
• Use the smoke alarm relay (a roadmap feature) as a substitute for a certified smoke alarm — Cerloq extends, never replaces, a real smoke alarm.

7. Service availability

We target 99.5 % monthly uptime. We don't promise zero downtime. If a critical alert (smoke, antitheft) cannot be delivered due to our outage, we'll credit the affected billing month — but you understand this is a connected device, and connectivity isn't guaranteed.

8. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising from your use of Cerloq is limited to the amounts you paid us in the 12 months preceding the claim. We are not liable for indirect or consequential damages (lost rental income, property damage from undetected events, etc.). This limitation does not apply to gross negligence or willful misconduct.

9. Termination

We may terminate or suspend your account for material breach of these terms (e.g. fraud, payment failure exceeding 30 days, illegal use). We'll give you 14 days' notice except in cases of fraud or legal compulsion. On termination you keep the hardware; cloud features become unavailable.

10. Changes

We may update these terms. Material changes get 30 days' email notice. Continued use after that constitutes acceptance.

11. Governing law

These terms are governed by the law of the Netherlands. Disputes go to the competent court in Amsterdam, without prejudice to mandatory consumer protection in your country of residence.

12. Contact

Legal: legal@cerloq.com
Support: support@cerloq.com